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Sydney — Qantas Airways has agreed to pay 120 million Australian dollars ($79 million) to settle a lawsuit over the sale of thousands of tickets on already canceled flights, in an attempt to end a reputational crisis that has engulfed the airline. The fine is the biggest ever for an Australian airline and among the largest globally in the sector, although some Australian banks and casino operators have faced higher penalties. “We recognize Qantas let down customers and fell short of our own standards,” CEO Vanessa Hudson said in a statement. It had said the airline sometimes sold tickets to flights weeks after they were canceled. The ACCC’s Cass-Gottlieb noted that the settlement included a promise from Qantas not to repeat the conduct.
Persons: Vanessa Hudson, , Hudson’s, Alan Joyce, Hudson, Gina Cass, Gottlieb, ACCC’s Cass Organizations: Sydney, Qantas Airways, Qantas, Australian Competition, Consumer Commission, Federal Court, ACCC Locations: Hudson
Emirates announced investments of more than $1.5 billion to keep its 119-strong fleet of Airbus A380s flying. While Airbus shut down production of the A380 in 2021, the move shows Emirates' continued commitment to the jet. AdvertisementAlthough global airlines continue to retire the mammoth Airbus A380 in favor of more fuel-efficient twin-engine aircraft, Emirates is long from giving up on its flagship airplane. AdvertisementThe billion-dollar investment comes despite Airbus shutting down production of the A380 in 2021 after sending off its last double-decker to Emirates. In January, the first of 67 superjumbos completed its full cabin overhaul as part of Emirates' $2 billion retrofit program.
Persons: , Sir Tim Clark, Clark, Bob Lange, Alan Joyce Organizations: Emirates, Airbus, Service, Dubai Airshow, Collins Aerospace, Honeywell, Pratt & Whitney, Lufthansa Technik, Boeing, British Airways, Qantas, Korean, CNN Locations: Emirates, UAE, London, Los Angeles . Emirates
REUTERS/Phil Noble///File Photo Acquire Licensing RightsOct 19 (Reuters) - The Australian Shareholders' Association will vote against the nomination of Qantas (QAN.AX) Chief Executive Officer Vanessa Hudson as a director in the company, it said on Thursday. Hudson, who used to be the chief financial officer at the national carrier, was appointed as its first-ever female CEO in May this year, taking over from Alan Joyce. read moreThe carrier is dealing with multiple legal and regulatory actions, which led to the resignation of Joyce and chairman Richard Goyder. The association intends to vote for the nomination of Doug Parker, the former CEO of American Airlines (AAL.O), as a director. Shares of the national carrier are down around 21% on a year-to-date basis.
Persons: Phil Noble, Vanessa Hudson, Hudson, Alan Joyce, Joyce, Richard Goyder, Doug Parker, Archishma Iyer, Mrigank Organizations: Qantas, Melbourne International Airport, REUTERS, Australian Shareholders, Association, American Airlines, Thomson Locations: Melbourne, Australia, Bengaluru
A Qantas plane takes off from Kingsford Smith International Airport, following the coronavirus outbreak, in Sydney, Australia, March 18, 2020. REUTERS/Loren Elliott Acquire Licensing RightsCompanies Qantas Airways Ltd FollowSYDNEY, Oct 18 (Reuters) - Australia will ask its competition watchdog to monitor domestic passenger flights in a bid to boost competition in a sector dominated by national carrier Qantas, which is under scrutiny for alleged anti-competitive behaviour. The Australian Competition and Consumer Commission (ACCC) will monitor prices, costs and profits in the domestic air passenger sector, according to a joint statement from Treasurer Jim Chalmers and Transport Minister Catherine King on Wednesday. "A competitive airline industry helps to put downward pressure on prices and deliver more choice for Australians facing cost-of-living pressures," the statement said. "ACCC market scrutiny will help ensure airlines compete on their merits, bring to light any inappropriate market conduct should it occur, and provide continued transparency at a time when new and expanding airlines are still trying to establish themselves."
Persons: Loren Elliott, Jim Chalmers, Catherine King, Alan Joyce, Lewis Jackson, Muralikumar Organizations: Qantas, Kingsford Smith International, REUTERS, Rights Companies Qantas Airways Ltd, SYDNEY, Australian Competition, Consumer Commission, Transport, Qatar Airways, Thomson Locations: Sydney, Australia
Qantas overhaul gets stuck on tarmac
  + stars: | 2023-10-11 | by ( ) www.reuters.com   time to read: +2 min
Qantas Airways QF100 flight, which marks the airline's 100th birthday, departs from Sydney Airport to fly over Sydney Harbour in Australia, November 16, 2020. Gregg Porteous/Destination NSW/Handout via REUTERS Acquire Licensing RightsMELBOURNE, Oct 11 (Reuters Breakingviews) - Qantas Airways (QAN.AX) customers are already used to interminable waits due to postponed or cancelled flights and lost luggage. Now the $5.4 billion airline has shunted its much-needed governance overhaul into an unnecessary holding pattern. On Wednesday Qantas said Richard Goyder is stepping down after five years as chair along with two other directors who have been on the board for a decade. And Goyder intends to remain in the cockpit until just before the company’s annual meeting in over a year’s time.
Persons: Gregg Porteous, , Richard Goyder, Alan Joyce, Jaqueline Hey, Maxine Brenner, Goyder, Antony Currie, Una Galani, Thomas Shum Organizations: Qantas Airways QF100, Sydney Airport, Sydney Harbour, Handout, REUTERS Acquire, Rights, Reuters, Qantas Airways, Wednesday Qantas, Qantas, X, Alstom, Thomson Locations: Australia, Brussels
Qantas aircraft are seen on the tarmac at Melbourne International Airport in Melbourne, Australia, November 6, 2018. REUTERS/Phil Noble///File Photo Acquire Licensing RightsSummaryCompanies Goyder to retire in late 2024 prior to AGMQantas' recovery after pandemic has not been easy - GoyderOct 11 (Reuters) - The chairman of Australia's Qantas Airways (QAN.AX), Richard Goyder, will leave the flag carrier in late 2024, the company said, as the embattled airline looks to rebuild its tarnished reputation. Goyder had indicated support from the company's biggest shareholders in his appearance in front of the committee. "As a board, we acknowledge the significant reputational and customer service issues facing the group and recognise that accountability is required to restore trust," Goyder said. Qantas said it has initiated the process to pick a new chairman.
Persons: Phil Noble, Richard Goyder, Goyder, Alan Joyce, Josh Gilbert, Josh, Rishav Chatterjee, Maju Samuel Organizations: Qantas, Melbourne International Airport, REUTERS, Qantas Airways, company's, High, Australia, eToro AUS, Thomson Locations: Melbourne, Australia, Bengaluru
Pilots at Australia's Qantas demand chair quit over scandals
  + stars: | 2023-09-26 | by ( ) www.reuters.com   time to read: +3 min
Qantas Airways QF100 flight, which marks the airline's 100th birthday, departs from Sydney Airport to fly over Sydney Harbour in Australia, November 16, 2020. "We have totally lost confidence in Goyder and his board," AIPA President Captain Tony Lucas said in a statement. "Qantas desperately needs a culture reset but how can this happen with Richard Goyder as chairman?" Qantas declined to comment, referring Reuters to previous public comments from Goyder where he refused to quit. Goyder, who has been the airline's chairman since 2018, is not up for reelection at its annual meeting in November.
Persons: Gregg Porteous, Vanessa Hudson, Richard Goyder, Captain Tony Lucas, Goyder, Alan Joyce, Albanese, Byron Kaye, Jamie Freed Organizations: Qantas Airways QF100, Sydney Airport, Sydney Harbour, Handout, REUTERS, Rights, Australia's Qantas Airways, Australian, International Pilots Association, Qantas, Reuters, Qatar Airways, Thomson Locations: Australia, Goyder
New Qantas CEO Vanessa Hudson apologized for the series of scandals involving the Australian airline. Hudson said regaining trust would "take time and I ask for your patience." "We have let you down in many ways and for that I am sorry," Vanessa Hudson said in a video posted to the company's social media accounts. "We understand we need to earn your trust back, not with what we say but what we do and how we behave. AdvertisementAdvertisementA message to customers from Qantas CEO, Vanessa Hudson.
Persons: Vanessa Hudson, Hudson, Alan Joyce, pSjMjXnybY, Joyce Organizations: Qantas, Service, Competition, Consumer Commission, Transport Workers, Union, Guardian Locations: Wall, Silicon
Qantas aircraft are seen on the tarmac at Melbourne International Airport in Melbourne, Australia, November 6, 2018. But any suggestion that we took fees for no service is just wrong," Goyder said. The ABC report did not mention the names of investors and consumers who have called for Goyder's resignation. Goyder was appointed to the board in November 2017 and named chairman in October 2018. Goyder said Qantas has accepted the ruling and new CEO Vanessa Hudson will work towards settling the case, according to ABC News.
Persons: Phil Noble, Alan Joyce, Richard Goyder, Goyder, Vanessa Hudson, Roushni Nair, Sonia Cheema Organizations: Qantas, Melbourne International Airport, REUTERS, Rights Companies Qantas Airways, Australia's Qantas Airways, ABC, ABC News, Thomson Locations: Melbourne, Australia, Bengaluru
Alan Joyce, Chief Executive Officer of Qantas, speaks with members of the media at an event celebrating Qantas' 100th birthday at Sydney Airport in Sydney, Australia, November 16, 2020. Most of the amount was share-based incentives that Joyce was allowed to cash in after they vested, according to the report. It could also "claw back" unvested stock bonuses for Joyce, currently worth A$6 million, it said. Joyce's final pay packet encapsulates his decade and a half of running the company, which dominates Australian air travel. Qantas must return to the Federal Court to determine what it must pay in penalties and compensation to affected workers.
Persons: Alan Joyce, Loren Elliott, Joyce, Richard Goyder, disquiet, Alan, Goyder, Byron Kaye, Sameer Manekar, Rashmi Aich, Gerry Doyle Organizations: Qantas, Sydney Airport, REUTERS, Rights Companies Qantas Airways Ltd, Australia's Qantas Airways, Consumer Commission, High Court, Federal, Thomson Locations: Sydney, Australia, Bengaluru
Most of the amount was share-based incentives that Joyce was allowed to cash in after they vested, according to the report. The company was able to recall AU$8.4 million of share-based bonuses Joyce collected in the year but is not yet allowed to sell, the report added. It could also "claw back" unvested stock bonuses for Joyce, currently worth AU$6 million, it said. Joyce's final pay packet encapsulates his decade and a half of running the company, which dominates Australian air travel. Qantas must return to the Federal Court to determine what it must pay in penalties and compensation to affected workers.
Persons: Alan Joyce, Joyce, Richard Goyder, disquiet, Alan, Goyder Organizations: Qantas Airways, Qantas, Consumer Commission, High Court, Federal
CANBERRA, Australia (AP) — Qantas Airways lost its challenge to a court ruling on Wednesday that the Australian flag carrier had illegally fired 1,700 baggage handlers, cleaners and other ground staff at the height of pandemic travel disruptions. Seven High Court judges unanimously rejected Qantas’ appeal against a Federal Court full-bench decision. That court upheld a Federal Court judge’s ruling that the sacking of Qantas staff at 10 Australian airports in 2020 was illegal. Australian Competition and Consumer Commission initiated the Federal Court lawsuit two weeks ago for what it considers Australia’s most serious-ever breach of consumer law. As travel has ramped up, outsourcing of Qantas jobs has been blamed for a slew of problems including high rates of lost and mishandled luggage.
Persons: Alan Joyce, Michael Kaine, Kaine, Vanessa Hudson, ” Kaine Organizations: — Qantas Airways, Australian, Qantas, Federal, Competition, Consumer Commission, Court, Transport Workers ’ Union, Federal Court Locations: CANBERRA, Australia, Sydney
A view shows the Qatar Airways' airbus A350 parked outside Qatar Airways maintenance hangar in Doha, Qatar, June 20, 2022. REUTERS/Imad Creidi/File Photo Acquire Licensing RightsSYDNEY, Sept 7 (Reuters) - Australia said a strip-search of women at Qatar's main airport in 2020 played a part in its decision this year to stop Qatar Airways from selling more flights to Australia, denying it was acting due to pressure from rival Qantas Airways. The claim brings a new element to a controversy surrounding the Australian Labor government's relationship with Qantas (QAN.AX) which had lobbied against a Qatar Airways request to increase its flights. It was "nonsense" to suggest that adding more Qatar Airways flights would have put downward pressure on international fares, King added. Antitrust regulator the Australian Competition and Consumer Commission (ACCC) has said more Qatar Airways flights would have lowered fares.
Persons: Imad Creidi, Catherine King, King, Alan Joyce, Vanessa Hudson, Byron Kaye, Kirsty Needham, Michael Perry Organizations: Qatar Airways, airbus, REUTERS, Rights, Qantas Airways, Australian Labor, Qantas, Australian, Hamad International Airport, Antitrust, Australian Competition, Consumer Commission, ACCC, Thomson Locations: Doha, Qatar, Australia, Qatar's, Canberra
Australia's Qantas Airways said its long-serving CEO would bring forward his retirement amid a publicity firestorm over an accusation of illegal ticket sales, signalling what the flagship carrier hopes is the end of a tumultuous period. Five days earlier, Australia's consumer watchdog sued Qantas alleging it sold tickets to some 8,000 flights in mid-2022 after they were cancelled, violating the country's consumer law. Qantas had issued two apologies, blaming tough industry conditions at the time. Over a decade and a half Joyce faced regular criticism for cutting jobs, including a 2011 decision to ground the entire Qantas fleet over an industrial dispute. Even before the fares-for-no-flights scandal, Qantas was facing negative headlines over reports it campaigned successfully to have Australia's federal government stop rival Qatar Airways from running additional flights to Australia.
Persons: Alan Joyce, Joyce Organizations: Qantas Airways, Qantas, Qatar Airways Locations: Australia
Qantas' CEO is stepping down from his role two months early and will receive a $24 million bonus. AdvertisementAdvertisementAlan Joyce, CEO of Australian national airline Qantas, is facing criticism for the $24 million golden goodbye he will receive after announcing that he is stepping down from his role early on Monday. "If the Board allows Mr Joyce to walk away with $24 million after illegally sacking 1,700 people, gouging customers and while subject to an ACCC prosecution, it will be the swindle of the century," Sheldon said. If Mr Joyce walks away with his $24 million, he will make their annual salary in less than 6 hours." AdvertisementAdvertisementJoyce earned $125 million over the 15 years he spent as Qantas' CEO and was even ranked the highest-paid CEO in Australia in 2018, Sky News Australia reported.
Persons: Alan Joyce, Joyce, Vanessa Hudson, Joyce's, Tony Sheldon, Mr Joyce, Sheldon, Michael Kaine Organizations: Qantas, Australian, Australian Competition, Consumer Commission, Australian Labor Party, Transport Worker's Union of Australia, Australian Aviation, Sky News Australia, Transport Workers Union, ABC, Australia's Federal Locations: Australia
Qantas CEO’s exit will barely reduce turbulence
  + stars: | 2023-09-05 | by ( Antony Currie | ) www.reuters.com   time to read: +5 min
Alan Joyce, Chief Executive Officer of Qantas, speaks in front of a Qantas 747 jumbo jet, before its last departure from the Sydney Airport in Sydney, Australia, as Qantas retires its remaining Boeing 747 planes early due to the coronavirus disease (COVID-19) pandemic, July 22, 2020. In July Canberra rejected Qatar Airways’ request to add 21 flights a week to key Australian cities. Gina Cass-Gottlieb, the watchdog’s chair, is targeting a fine of at least A$250 million ($162 million), she told ABC’s RN radio programme. Qantas customers can now get a cash refund, while credits issued by the group’s budget airline, Jetstar, now last indefinitely. On Aug. 24 Qantas reported record pre-tax earnings for the year to June 30 of A$2.47 billion.
Persons: Alan Joyce, Loren Elliott, Vanessa Hudson, Gina Cass, Gottlieb, Hudson, Richard Goyder, Buckle, Joyce, , ABC’s, Una Galani, Katrina Hamlin Organizations: Qantas, Sydney Airport, Boeing, REUTERS, Rights, Reuters, Australian Competition, Consumer Commission, Virgin Australia, Regional Express, Qatar Airways, Jetstar, Thomson Locations: Sydney, Australia, Canberra
Reuters —Qantas Airways said on Tuesday that long-serving CEO Alan Joyce would exit the company two months earlier than previously flagged as a reputational turbulence engulfs Australia’s flagship carrier. Joyce’s early retirement will see CEO Designate Vanessa Hudson, the first woman to lead the century-old airline, take charge on Wednesday. Chairman Richard Goyder said the executive transition came at a “challenging time” for the airline and its staff. Qantas had announced a raft of leadership changes in June in a bid to increase focus on key areas as the airline completes its post-pandemic recovery. The airline said newly appointed Chief Financial Officer Rob Marcolina will also start early alongside Hudson.
Persons: Alan Joyce, Vanessa Hudson, Anthony Albanese’s, , Joyce, Richard Goyder, , ” Goyder, Rob Marcolina Organizations: Reuters — Qantas Airways, Qantas, Qatar Airways, , Hudson Locations: Australia
CANBERRA, Australia (AP) — The boss of Australian airline Qantas said Tuesday he would leave his job immediately — two months earlier than planned — following a series of embarrassing revelations about the company, including allegations it sold tickets for flights that had already been canceled. The airline said Vanessa Hudson would take over as managing director and group chief executive from Wednesday. The announcement came after a difficult few weeks for Qantas and Joyce. Qantas previously acknowledged its standards had fallen well short of expectations as the airline emerged from the COVID-19 pandemic. The airline has since come under pressure to pay back the AU$2.7 billion it received from the Australian government during the coronavirus pandemic.
Persons: Alan Joyce, Vanessa Hudson, Joyce, Qantas “, , Vanessa, Richard Goyder, “ Alan, ” Goyder, Hudson Organizations: Qantas, Australian Competition, Consumer Commission, Locations: CANBERRA, Australia
Qantas aircraft are seen on the tarmac at Melbourne International Airport in Melbourne, Australia, November 6, 2018. REUTERS/Phil Noble//File Photo Acquire Licensing RightsCompanies Qantas Airways Ltd FollowSYDNEY, Aug 31 (Reuters) - Australia's competition regulator sued Qantas Airways (QAN.AX) on Thursday, accusing it of selling tickets to thousands of flights after they were cancelled, putting the airline at risk of huge fines and reputational turbulence. The airline kept selling tickets for an average of 16 days after it had cancelled flights for reasons often within its control, such as "network optimisation", the ACCC added. Qantas kept selling tickets to one Sydney-to-San Francisco flight 40 days after it had been cancelled, the regulator said. At the Senate hearing, Joyce confirmed Qantas had written to the federal government in 2022 asking it to deny a request from Qatar Airways, a Qantas competitor on international routes, to increase flights to Australia.
Persons: Phil Noble, Rico Merkert, Alan Joyce, Joyce, Gina Cass, Gottlieb, Byron Kaye, Poonam, Shailesh Kuber, Rashmi Aich, Gerry Doyle, Edmund Klamann Organizations: Qantas, Melbourne International Airport, REUTERS, Rights Companies Qantas Airways Ltd, SYDNEY, Qantas Airways, Australian Competition, Consumer Commission, ACCC, Sydney University's Institute of Transport, Logistics Studies, Australia, Senate, Qatar Airways, Qatar, Thomson Locations: Melbourne, Australia, Sydney, Francisco, Bengaluru
Phil Noble | ReutersAustralia's flagship carrier Qantas Airways reported a record annual profit on Thursday as demand for air travel continues to boom post-pandemic, with the airline announcing a share buyback and plans to bring more planes to the sky. Stock Chart Icon Stock chart iconDemand for domestic and international flights have made steady recovery since the pandemic, and the airline is set to increase its fleet. Shares of Qantas closed more than 1% higher on Thursday. "We have a commitment to over 170 aircrafts over the next decade, and that allows us to renew our domestic and international fleet," Joyce said. watch nowNew flight routes are also in the works, with long-haul direct flights from Sydney to London and New York set to take off in 2025.
Persons: Phil Noble, Alan Joyce, CNBC's, Joyce Organizations: Transport Workers, Union, Qantas, Reuters Australia's, Qantas Airways, Airbus, Boeing Locations: Sydney, London, New York
Share Share Article via Facebook Share Article via Twitter Share Article via LinkedIn Share Article via EmailQantas CEO says its results are back to 'record levels of profitability'Alan Joyce of the Australian airline says it's been able to reward its employees with bonuses, adding that it's investing "very heavily" for its customers, with new aircraft arriving every three weeks.
Persons: Alan Joyce, it's Organizations: Qantas
"Travel demand is incredibly robust and we've taken delivery of more aircraft and opened up new routes to help meet it," Qantas Group CEO Alan Joyce said. Qantas said its group domestic capacity is expected to remain above pre-COVID levels throughout fiscal 2024. Additionally, its profit was helped by the completion of the group's A$1 billion recovery programme launched in 2020, in the wake of the COVID-19 pandemic. The results beat the mid-point of Qantas' profit outlook of A$2.43 billion to A$2.48 billion, nearly A$850 million higher than its 2018 record levels of A$1.60 billion. The company, however, did not announce a final dividend, continuing the trend of non-payment for the past three years.
Persons: Loren Elliott, Alan Joyce, Refinitiv Eikon, Roushni Nair, Archishma Iyer, Shailesh Kuber, Sherry Jacob, Phillips Organizations: Qantas, Sydney Airport, REUTERS, Australia's Qantas Airways Ltd, Thomson Locations: Sydney, Australia, Bengaluru
Qantas unveils new livery in support for Indigenous referendum
  + stars: | 2023-08-14 | by ( ) www.reuters.com   time to read: +2 min
SYDNEY, Aug 14 (Reuters) - Qantas (QAN.AX) on Monday unveiled plans for some aircraft to carry special livery supporting recognition of Aboriginal and Torres Straits Island people in Australia's constitution, stepping into the divisive debate on Indigenous rights. Australians will vote in a landmark referendum later this year on whether they support altering the constitution to include a "Voice to Parliament", an Indigenous committee to advise parliament on matters affecting First Nations people. Support for the proposal has been dipping in recent months, according to opinion polls. The national carrier said livery featuring a 'Yes23' logo, asking Australians to vote Yes in the referendum, will be carried on three aircraft: a Qantas Boeing 737, a QantasLink Dash 8 Turboprop and a Jetstar Airbus A320. In addition to the Yes livery, Qantas will support the Yes23 campaign teams with travel so they can engage with regional and remote Australians ahead of the referendum, the company said in a statement.
Persons: Alan Joyce, Anthony Albanese, Praveen Menon, Lincoln Organizations: SYDNEY, Qantas, Torres Straits, Qantas Boeing, Jetstar Airbus, Nations, Thomson Locations: Australia
They also kept a daily health log before, during and for two weeks after test flights, it said. It means you start reducing the jetlag straight away," he said in a statement after the first test flight was conducted. For now, Postnova said, travelers shouldn't wait until they land to combat jet lag — rather, they should start the process as soon as their flight departs. An onboard 'wellbeing zone'The jet lag research is being conducted while Qantas awaits 12 Airbus 350 aircraft it ordered in May 2022. Passengers exercise during a Qantas test flight from New York to Sydney on Oct, 19, 2019.
Persons: University of Sydney's Charles Perkins, David Gray, Svetlana Postnova, Postnova, Alan Joyce, James D, Peter Cistulli, Joyce Organizations: Qantas, University of Sydney's, University of Sydney's Charles Perkins Centre, Volunteers, Flight, Getty, CNBC, Morgan, University of Sydney, New, Flyers, Airbus Locations: Sydney, New York City, London, New York
The Australian airline Qantas is conducting test flights to find a cure for jet lag on long flights. Researchers for the Australian airline Qantas are working to find a cure for jet lag — and the answer may be on your plate. Project Sunrise flights offered "specific menu items including fish and chicken paired with fast-acting carbohydrates, as well as comfort foods like soups and milk-based desserts. The aim was to promote the brain's production of the amino acid tryptophan ('Tryp') to help passengers drift off more easily." Insider previously reported eating tart cherries, watermelon, and cucumbers may help air passengers sleep and wake easier and fight jetlag.
Persons: , University of Sydney's Charles Perkins, Alan Joyce, James D Morgan, jetlag, Peter Cistulli, Cistulli Organizations: Australian, Qantas, Service, University of Sydney's, University of Sydney's Charles Perkins Centre, Sunrise, Qantas Passengers, Passengers, Sleep, University of Sydney Locations: New York, London, Sydney, Australia
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